Reason for return
|
Time limit
|
Remedy
|
Exclusions and other conditions
|
Change of mind
|
30 days from purchase.
|
Full refund or product
exchange.
|
Product is in good
condition and has not been mishandled in such a way that the warranty would
be rendered void.*
|
Home HQ-branded faulty product
|
12 months from purchase.
|
Product exchange or refund if exchange
not possible.
|
Product has not been mishandled in such
a way that the warranty would be rendered void.*
|
Other manufacturer-branded faulty product
|
Refer to manufacturer
warranty.
|
We want you to be completely satisfied with your Home HQ
purchase. You can return for exchange or full refund any item purchased from us
within 30 days of purchase. Email homehq@originenergy.com.au with your order
number and we will process your refund or exchange.
Returning
defective products under warranty
If a Home HQ-branded device is found to be defective, we
will allow you to exchange your defective Home HQ-branded sensor for another
product on our store of the same price up to 12 months after purchase. *Any unauthorised
tampering, misuse, modification, or negligence in handling or use of product
renders the warranty void.
We will cover all reasonable and customary ground shipping
fees to exchange defective products.
For products that are not branded Home HQ, our support team
can help you get in touch with the manufacturer of those products to discuss
returns and replacements.
Return by mail
You can return online purchases from the Home HQ store
through the mail. To return an online purchase:
1. Email our staff at homehq@originenergy.com.au
with the reason for return, and obtain the return shipping address information.
If the product is defective, Origin will send you a pre-paid return shipping label.
For change of mind returns, the purchaser will take sole responsibility
for the cost of shipping the returned goods.
2. Pack your return in the original shipping
package, if possible.
3. Send your return via Australia Post to the
address provided by Home HQ Support.
For proof of delivery, we recommend that you keep a record
of the parcel tracking number.