With Home HQ, you aren't limited to smart products only from one manufacturer. We are working hard to expand the compatibility and capabilities of Home HQ to connect with even more devices, such as smart locks, and standalone cameras. As a Home HQ customer, we'll keep you informed on our expanding product range.
Home HQ uses Bluetooth, Wi-Fi, and Zigbee wireless technology to connect with compatible devices. If there's a device you would like to see work with Home HQ, please send your feedback firstname.lastname@example.org.
The Home HQ gateway connects to your internet. You will need a broadband internet connection and wireless router. Your router must also have a spare Ethernet port to plug in the Home HQ gateway, and you will also need a power outlet nearby to power the gateway.
You will also need a compatible smartphone in order to use the Home HQ app (Apple iOS devices running iOS 6.0 or later and Android 4.3 Jelly Bean or later).
Alexa is the cloud-based voice service from Amazon. Alexa is the brain behind Amazon Echo and other Alexa-enabled devices. Using Alexa is as simple as asking a question—just ask, and Alexa will respond instantly.
Origin will have access to your account and contact details to assist with your service and to improve the Home HQ experience. We can also tell which devices are connected to Home HQ and whether they are activated. If you have any privacy concerns, you can view our privacy collection statement at https://www.originenergy.com.au/privacy.html
Product is in good
condition and has not been mishandled in such a way that the warranty would
be rendered void.*
Home HQ-branded faulty product
12 months from purchase.
Product exchange or refund if exchange
Product has not been mishandled in such
a way that the warranty would be rendered void.*
Other manufacturer-branded faulty product
Refer to manufacturer
We want you to be completely satisfied with your Home HQ
purchase. You can return for exchange or full refund any item purchased from us
within 30 days of purchase. Email email@example.com with your order
number and we will process your refund or exchange.
defective products under warranty
If a Home HQ-branded device is found to be defective, we
will allow you to exchange your defective Home HQ-branded sensor for another
product on our store of the same price up to 12 months after purchase. *Any unauthorised
tampering, misuse, modification, or negligence in handling or use of product
renders the warranty void.
We will cover all reasonable and customary ground shipping
fees to exchange defective products.
For products that are not branded Home HQ, our support team
can help you get in touch with the manufacturer of those products to discuss
returns and replacements.
Return by mail
You can return online purchases from the Home HQ store
through the mail. To return an online purchase:
1. Email our staff at firstname.lastname@example.org
with the reason for return, and obtain the return shipping address information.
If the product is defective, Origin will send you a pre-paid return shipping label.For change of mind returns, the purchaser will take sole responsibility
for the cost of shipping the returned goods.
2. Pack your return in the original shipping
package, if possible.
3. Send your return via Australia Post to the
address provided by Home HQ Support.
For proof of delivery, we recommend that you keep a record
of the parcel tracking number.