Returns & Warranty Policy

Home HQ Warranty and Returns

In specific circumstances and subject to the  restrictions set out below, we may allow you to return Home HQ Devices:

Reason for return

Period during which you can return the Home HQ Device

What we will do if you return a Home HQ Device

Conditions

Change of mind

30 days from purchase

Full refund or product exchange

The product must:

·   be in good condition; and

·   not have been mishandled in such a way that the manufacturer’s warranty would be rendered void.*

Home HQ Device is Defective

12 months from purchase

Product exchange or refund if exchange not possible

The product must not have been mishandled in such a way that the manufacturer’s warranty would be rendered void.*

*Any unauthorised tampering, misuse, modification, or negligence in handling or use of product renders the manufacturer’s warranty void.

To return Home HQ Devices, you must:

  • email us at homehq@originenergy.com.au with the reason for return and your order number, and obtain the return shipping address information;
  • pack your return in the original shipping package, if possible; and
  • send your return via Australia Post to the address provided by our Home HQ support team.

If the product is Defective, Origin will send you a pre-paid return shipping label. For change of mind returns, you must pay the cost of shipping the returned goods unless otherwise stated.

For products not branded Home HQ:

  • please refer to the manufacturer’s warranty for that product and contact the relevant manufacturer; and
  • our support team may be able to help you get in touch with the manufacturer of those products to discuss returns and replacements.